Some major problems identified
Visibility
- Important data was not obvious/visible to users when they needed it
- Attention was not brought to items that were changed
Reference
- Use of deixis (ěthat oneî ěthisî) causes problems when users canít point, or arenít looking at the same thing
Also, social aspects - ěSince both our trial groups consisted of long-term collaborators, the amount of interpersonal damage was probably small, but it did represent a substantial disruption to their work.î