@InProceedings{takeuchi-EtAl:2007:EMNLP-CoNLL2007,
  author    = {Takeuchi, Hironori  and  Subramaniam, L Venkata  and  Nasukawa, Tetsuya  and  Roy, Shourya},
  title     = {Automatic Identification of Important Segments and Expressions for Mining of Business-Oriented Conversations at Contact Centers},
  booktitle = {Proceedings of the 2007 Joint Conference on Empirical Methods in Natural Language Processing and Computational Natural Language Learning (EMNLP-CoNLL)},
  pages     = {458--467},
  url       = {http://www.aclweb.org/anthology/D/D07/D07-1048}
}