Examples of uses

· Distributing engineering change notices

o New templates can be created with the proper fields, including subsystems effected by the change, thus grouping people through the use of central rules

o Help manage the approval process through the addition of the proper response suggestions for those messages

· Handling software bugs

o In addition to facilitating a middle man protocal between the user and the technical expert, the system quickly identifies those who are experts at certain types of problems

o The proper fields in the template may help prioritize and identify bugs more quickly.