I forgot my password, or it expired. What can I do?

Passwords must be changed at least once every 365 days or sooner. If your account password is not changed within that time, it will expire.

If you have forgotten your password, or it has expired, please visit the accounts webpage to reset it. If you encounter any difficulties, stop by the guru office with a photo ID (we accept IDs issued by: Brandeis University, the state of Massachusetts, and the United States Federal Government), and ask a guru to change your password. The System Operators can change your password, but they DO NOT know what your password is.

Please note that, as email is an inherently insecure form of communication, we will not perform password resets via email. As such, please do not ask for an email-communicated reset, and please do not send us Personally Identifying Information (eg: US Social Security Number, Brandeis Student ID Number, etc) via email. We cannot accept such information as proof of identity, and you only place yourself at risk of fraud (“Identity Theft”) by sending it over the public internet in the clear.

Faculty and staff who require emergency password resets but are unable to come to Volen 125 in person (eg: if traveling away from the University) should contact the guru office for assistance.